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Returns Policy

Returns

If for any reason any of your items delivered are defective please notify our sales team immediately. You will need to provide us with your order reference number (either our SDN number or your Order number) and the product details. E-mail sales@pump.co.uk or phone our customer service team on 020 8559 6030.

We will then arrange for collection of the item by our freight partners

You must return the item in its original condition, including packaging and obtain proof of return from the driver.

We will examine the returned Product and will notify you of your refund via e-mail or by telephone (if requested).

If you are entitled to a refund this will be processed within 14 days.

Products returned by you because of a defect will be refunded in full, including a refund of the shipping cost incurred by you returning the item to us.

Products being returned to us under warranty are covered under a 'return to base' policy. Items will need to be returned to us with a covering letter and the original paperwork. Items will then be taken to our workshop for inspection and we will notify you via e-mail or telephone once this has been carried out.

All refunds will be processed back to the original payment method used when placing your order.

 

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