If for any reason any of your items delivered are defective please notify our sales team immediately. You will need to provide us with your order reference number (either our SDN number or your Order number) and the product details. E-mail firstname.lastname@example.org or phone our customer service team on 020 8559 6000.
Products being returned to us under warranty are covered under a 'return to base' policy. Items will need to be returned to us with a covering letter and the original paperwork. Items will then be taken to our workshop for inspection and we will notify you via e-mail or telephone once this has been carried out.