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Privacy Policy


Our Commitment To Privacy

Your privacy is important to us.

We are committed to protecting the personal information we collect whilst doing business with W. Robinson & Sons (EC) Ltd. We will only use your information in line with all applicable data protection laws, including the GDPR. We treat all personal information as confidential and keep it on a secure server.

Our privacy policy explains what to expect when we collect personal information via various means and the choices you can make about the way your information is collected and used.

We make this information easy to find on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

You do not have to provide any information to us to use the Pump.co.uk website. 

This notice applies to all information collected or submitted from the Pump.co.uk website, verbally or face to face. When you order products, make requests, and register to receive newsletters, the types of information collected may include but is not limited to:

Email address
Phone number
Credit/Debit Card Information
Signatures on delivery


On some pages, you can submit minimal third party information.

For example, if you want an order sent directly to the recipient, you will need to submit the recipient's address. You can also refer a friend to our website or various products.

In this circumstance, the type of personal information collected would be: 

Phone Number

Email address

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register on our website if you would like to receive our catalogue. Information submitted on our website for this purpose will not be used for any future unsolicited correspondence.

You can register on our website to receive our newsletters which may include updates on any new products, services, events, discounts, special offers or seasonal relevant products. You will only receive this information if you have opted to receive our newsletter. You may opt out at any time.

Personal data processed for any purpose or purposes shall not be kept for longer than is necessary.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

W Robinson & Sons (EC) Ltd requires all third party to treat your personal information as confidential and to comply with all applicable UK Data Protection, including GDPR and consumer legislation in place at any given time.

We may disclose your personal information and / or User Information if we are asked to do so by the police or any other regulatory or Government authority investigating suspected illegal activities.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You have the right to request a copy of any information about you we hold at any time, and also to have that information corrected if it is inaccurate.

You can access all your personally identifiable information that we collect online and maintain by logging into your trade account or by contacting us. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 020 8559 6030 or send us an email at info@pump.co.uk.