Delivery Times (UK)
At Pump.co.uk we offer UK next working day delivery for all orders received by 3:30pm. Any orders placed after 3:30pm will be shipped the following day for delivery the next working day. Any orders placed after 3:30pm on a Friday or over the weekend will be processed and shipped on Monday for delivery on Tuesday except for Bank holidays where your order will be processed the next working day. Orders for the Highlands and the Islands will take 2-3 days. Postcodes affected by this are:- FK, KY, PA, PH, DD, AB, IV, KW, BT, IM, HS, ZE, GY and JE.
International Deliveries (EU/ROW)
Deliveries to EU countries will take between 2 and 5 working days.
Deliveries outside of the UK/EU will take up to 7 working days. All import taxes are the responsibility of the buyer.
Upon receipt of your order, you will be asked to sign for the goods received and agree that they are in good condition. If the package does not appear to be in good condition then please check your item before signing. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked'. Failure to do so may affect any warranty claims that you make thereafter.
If the goods have been damaged then these are to be reported to our sales team ASAP
All delivery dates shown are for guidance and delivery timeframes may vary depending on circumstances beyond our control.
Orders placed after 3:30pm may not be dispatched until the next working day.
If for any reason any of your items delivered are defective please notify our sales team immediately. You will need to provide us with your order reference number (either our SDN number or your Order number) and the product details. E-mail firstname.lastname@example.org or phone our customer service team on 020 8559 6030.
We will then arrange for collection of the item by our freight partners
You must return the item in its original condition, including packaging and obtain proof of return from the driver.
We will examine the returned Product and will notify you of your refund via e-mail or by telephone (if requested).
If you are entitled to a refund this will be processed within 14 days.
Products returned by you because of a defect will be refunded in full, including a refund of the shipping cost incurred by you returning the item to us.
Products being returned to us under warranty are covered under a 'return to base' policy. Items will need to be returned to us with a covering letter and the original paperwork. Items will then be taken to our workshop for inspection and we will notify you via e-mail or telephone once this has been carried out.
All refunds will be processed back to the original payment method used when placing your order.